Privacy policy

Version of 15 October 2026.

Expatlas ("we") is a mobile app and the website expatlas.app: a guide and community for people moving to and living in Bali. This page explains what data we collect, why, where it is kept and how to delete it. Questions: hello@expatlas.app.

What we collect

Account. Your email or phone number, or sign-in data from Google or Apple (the name and email you allow them to share). The guide is fully open without an account — an account is needed only to write, save and chat.

Profile. The name you set; optionally a relocation questionnaire (country, family, goals), a "lives in Bali" badge and a WhatsApp number for the "message me" button. You choose what others see in the privacy settings.

What you publish. Place reviews, tips, chat messages, photos with them, "I'm here" check-ins (place and time; they disappear after 2 hours) and meetups. Other users see these; reviews and places are also shown on the website.

AI consultant. Your questions and the answers are kept in your history until you delete them. Photos for translation and documents you upload are deleted right after the AI has read them, and never later than 24 hours; only the text answer stays in your history. Questions the guide could not answer are stored without any link to you so we can write the missing section.

Subscription. Your Expatlas Pro status (plan, end date, trial). Payments are handled by the App Store and Google Play — we never see your card.

Technical data. A push notification token, crash reports, usage statistics without your name or contacts (which screens are opened), language and app version. Location is used on your device only — to show places nearby — and is not stored by us, except for an "I'm here" check-in you post yourself.

Why

To run the app's features; to moderate the community and protect it from spam and fraud; to answer your requests; to understand what to improve. We do not sell data and do not show ads based on your data.

Who else processes data

• Google Firebase (storage, sign-in, notifications, crash reports, statistics) — servers in Singapore.
• Anthropic — Claude AI models for the consultant's answers and for moderation. Only the question text, photo or document needed for the answer is sent; Anthropic does not use it to train models.
• RevenueCat, Apple, Google — subscriptions.
• Google Maps — the map in the app.

How long we keep it

As long as you have an account. AI documents — no longer than 24 hours. "I'm here" check-ins — 2 hours. When you delete your account, your personal data is deleted; reviews, tips and messages you published stay without your name (as "Expatlas user") so discussions and place ratings keep making sense.

Your rights

In the app (Profile) you can download your data, change or delete it, delete your AI history and your whole account at any time. To delete your account without the app, see Delete your account. You can write to us to learn what data we hold about you, correct it or object to processing.

Children

Expatlas is not meant for children under 16.

Changes

If this policy changes materially we will tell you in the app. The current version is always on this page.